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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Editing a customer profile

Entering Training Mode

Applying loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges to guest check

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Refiring an item

Use the Refire Item function to resend an item to the kitchen. This functionality allows you to easily resend an item with top priority to the kitchen and get the order out to the customer in a timely manner. To use this function, you must first add items to the ticket and send it to the kitchen. The POS recognizes the term 'Refire item' once the item is sent to the kitchen. You can refire an item from the POS terminal, EXPO station, or a kitchen display screen (KDS). The text 'REFIRE' appears in red banner on the EXPO station or KDS and the subtext 'Refired' appears on the POS/Kitchen receipt for the refired items.

Note: You are allowed to refire an item only once.

To refire an item from the POS:

  • Ensure the guest check with the items to refire is active on the order entry screen.

    Home screen

  • Tap the item to refire in the order ticket window. The Modify Item screen appears.

    Modify screen

  • Tap Options > Refire Item.

    Home screen showing swipe function

    -OR-

    Swipe the required item in the ticket entry screen to display a popup menu.

    Popup window

  • Tap Refire Item. The item appears with 'Refired' subtext (as a line item) on the ticket entry screen.

    Ticket entry screen with refired subtext

    If you do not have permission to refire an item, a message letting you know you do not have sufficient permissions appears, followed by the Manager Approval Needed screen.

    Manager approval screen
  • Ask an employee with adequate permission to authorize the operation.

  • An employee with adequate permissions enters their PIN and taps Override to continue with the operation.

    -OR-

  • Tap Cancel to close the Manager Approval Needed screen.

    Tap Canel to close manager approve needed screen

    Tip: The text 'REFIRE ITEM' appears on the Kitchen receipt for the refired items from the POS.

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