For merchants who run a large number of transactions in a shift/day, tickets can get mixed up which causes issues, such as adding the wrong payment information to a check, adding a credit card to the wrong ticket, and more. To control such issues, Aloha Cloud Back Office provides a user role permission that allows you to remove the payment method and add a new payment to the ticket.

To remove the payment from an open or re-opened ticket:

• Log in to the POS.

  

• Tap Point of Sale.

  

• Tap Quick Mode or ADD TAB to view the Order Entry screen.

• Add the items for the ticket.

  

• Tap Pay to access the payment types.

  

• Select the desired tender/payment type.

  

• If you want to remove the existing payment method from the ticket, swipe to left on the payment method.

  

• Tap REMOVE. If your user role does not allow you to remove the payment type from the ticket, the Supervisor's approval screen appears.

  

  The supervisor enters their PIN and clicks Override to allow the removal of the payment.

  -OR-

  Tap Cancel to close the screen if you do not wish to remove the payment.

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