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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Editing a customer profile

Entering Training Mode

Applying loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges to guest check

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Rushing an order

During order entry, you can use the Rush Ticket option to rush an entire order. This functionality helps in rushing an order with top priority to the kitchen. This allows for better communication between staff in a restaurant for prioritizing an order. The rushed tickets sort according to the time at which they are rushed to the kitchen from the POS or KDS and appear on the kitchen display screen.

  • Ensure the guest check to rush is active on the order entry screen.

    Ticket entry screen

  • Tap Options > Rush Ticket.

    Note: When you rush an order from the POS or kitchen display screen, the order status in the POS changes to 'Ticket Rushed' and a 'Rush' banner appears at the bottom of the ticket on the kitchen display screen.

    kitchen receipt showing rush order

    Note: This example receipt indicates what you see when you rush a ticket from POS. You can rush an order from an EXPO screen; however, the text 'RUSH TICKET' does not appear on the header or footer of the kitchen receipt.

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