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Docs

Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Editing a customer profile

Entering Training Mode

Applying loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges to guest check

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Voiding a guest check

Use the Void Ticket function to void an entire guest check that has already been ordered (sent to the kitchen). The POS recognizes the term Void Ticket once a guest check is sent to the kitchen or it has been paid. If a guest check is not paid or sent to the kitchen, it is considered a deleted ticket.

  • Ensure the guest check to void is active on the order entry screen.

    VoidingGuestCheck_1.png

  • Tap Options > Void Ticket. The Select Void Reason Code screen appears.

    VoidingGuestCheck_2.png

  • Type a void reason code and tap search icon to find the pre-defined reason code.

    -OR-

    Select a reason code from the list.

  • Tap Done to void an item and to return to the ticket entry screen.

Looking for resources or help with Silver? Click here.

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