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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Editing a customer profile

Entering Training Mode

Applying loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges to guest check

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Working with gratuities

A gratuity is an additional charge to the customer usually added for a large party.

This document discusses the following:

  • Adding a gratuity to a guest check automatically.
  • Adding a gratuity to a guest check manually.
  • Changing the gratuity on a guest check.
  • Removing a gratuity from a guest check.

Adding a gratuity to a guest check automatically

  • Ensure the guest check on which the system automatically applied a gratuity is active on the order entry screen.

    Ensure guest check is active on the order entry screen

    If the guest count method is set as by item, gratuity is applied when the number of items added to the guest check meets the guest count requirement.

    -OR-

    If the guest count method is set as by seat, gratuity automatically applies based on the number of seats added to the table.

    Gratuity appears by seat is guest count is by seat

    Note: Tax is not applicable to gratuity amount or percentage. If any discount is applied to the ticket, gratuity is applied to the reduced ticket amount.

  • Tap Pay, located at the bottom of the guest check.

    Tap Pay to view payment options

  • Tap Close.

    Note: Auto gratuity supports split checks.

Adding a gratuity to a guest check manually

  • Ensure the guest check on which to manually add a gratuity is active on the order entry screen.
    Ensure guest check is active on the order entry screen
  • Tap Gratuity. The 'Gratuity' screen appears.
    Tap Gratuity to view Gratuity screen
  • Select a required gratuity from the list.
  • Tap Save. The gratuity is added to the ticket as a line item.
    Tap Save to save the gratuity
  • Continue with the payment process and close the ticket.

Changing the gratuity on a guest check

  • Ensure the guest check on which to change the gratuity is active on the order entry screen.
    Ensure the guest check is active on the order entry screen
  • Tap the Gratuity line item located in the bottom of the guest check. The 'Gratuity' screen appears.
    Tap the gratuity line item
  • Select a new percentage or dollar amount. The Change Gratuity screen appears.
    Tap the gratuity percentage
  • Tap Confirm to apply the new gratuity.
  • Tap Save. The selected gratuity is updated on the ticket.
    Tap Save to add gratuity to the guest check

Removing a gratuity from a guest check

  • Ensure the guest check on which to remove the gratuity is active on the order entry screen.

    Ensure the guest check is active on the order entry screen

  • Swipe the Gratuity line item located at the bottom of the guest check to the left.

  • Tap REMOVE. The 'Delete Gratuity' screen appears.

    Tap Remove to remove the gratuity

  • Tap Delete to confirm. If you require manager approval to perform the delete operation, the Manager Approval Needed screen appears.

    Manager approval screen
  • Ask an employee with adequate permissions to authorize the operation.

  • An employee with adequate permissions enters their PIN and taps Override to continue with the operation.

    -OR-

    Tap Cancel to close the Manager Approval Needed screen.

Looking for resources or help with Silver? Click here.

  • In this Article

  • Adding a gratuity to a guest check automatically

  • Adding a gratuity to a guest check manually

  • Changing the gratuity on a guest check

  • Removing a gratuity from a guest check

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