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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Editing a customer profile

Entering Training Mode

Applying loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges to guest check

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Performing a refund

Perform a refund to offset a transaction for a closed check which was ordered incorrectly or when a guest asks for the refund. All entries appear in negative amounts to offset the original items.

  • Refunds can be made to any supported tender type.
  • Refund mode is only active for a new check.
  • Refund cannot be performed for a pending or closed checks.
  • Refunds are not tied to an original sale transaction.

Follow these steps to perform a refund at the point of sale:

  • Log in to POS.

    Home screen

  • Tap Point of Sale.

    Tap Point of Sale

  • Tap the menu icon to display the slide out menu.

  • Tap Refund Mode. The order entry screen appears with an active guest check. Refund Mode appears at the top of the screen.

  • Add the items to refund.

    Add items to refund

  • Tap Refund to view the payment options.

    Tap refund

  • Tap the desired payment type and proceed as prompted. Since refunds are not related to an original sale transaction, you can issue the refund to any supported form of payment. If you exceed the maximum refund amount allowed, the Manager Approval Needed screen appears.

    Manager approval screen

  • Ask an employee with sufficient permissions to authorize the operation.

  • An employee with adequate permissions enters their PIN and taps Override to continue with the operation.

    -OR-

    Tap Cancel to close the Manager Approval Needed screen.

  • Tap Close to finalize the refund.

View video

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Looking for resources or help with Silver? Click here.

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