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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Editing a customer profile

Entering Training Mode

Applying loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges to guest check

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Closing a guest check

You can quickly close a guest check to cash, credit card, or gift card. You can also save a credit card to a guest check to allow a customer to run a tab, as you might do in a bar environment.

This document discusses the following:

  • Closing a check to cash.
  • Closing a check to a credit card.
  • Closing a check to a gift card.
  • Closing a check to a house account.

Closing a check to cash

  • Ensure the guest check to close is active on the order entry screen.

    Guest check screen

  • Tap Pay to view payment options.

    Note: If the checks for the table are split, select the correct ticket before you apply the payment. The selected ticket number appears in blue.

    Order entry screen with active pay option
  • Tap Cash to display the 'Amount Due' screen or tap a quick cash amount and continue to step five.

    Amount due screen

  • Enter the amount received or tap a cash denomination on the right to update the Amount Due screen.

  • Tap Done. The change due amount appears in the guest check.

  • Tap Close to close the guest check.

    Note: In Table Service, the system advances to the next ticket for the table, or if there are no other checks to close for the table, the floor plan screen appears. In Quick Service, the order entry screen appears.

    Note: If the Cash payment option is disabled in Aloha Cloud Back Office, the Cash button does not appear on the POS.

Closing a check to a credit card

  • Ensure the guest check to close is active on the order entry screen.

    Tender screen with payment options

  • Tap Pay to view payment options.

  • Slide the credit card through the card reader to charge the entire amount to the card.

    -OR-

    Tap Credit Card to enter the amount to charge to the card.

    Amount due screen

  • Enter the amount to charge to the credit card.

  • Tap Done. The Tip Select screen appears.

    Tip select screen

  • Select the desired amount of tip.

    Payment screen

  • Slide the credit card through the card reader.

    Signature screen

  • Have the customer sign the signature screen using their finger or with a stylus, if prompted.

    -OR-

    Have the customer sign a printed receipt, if prompted.

  • Tap Accept. The ticket entry screen appears with the appropriate payment details, such as tax and surcharge.

    Ticket entry screen

  • Tap Close.

Closing a check to a gift card

For more information, click here.

Closing a check to a house account

Prior to closing a check to a house account, you must first create the house account in Back Office. When searching for a house account, you search by the linked customer name rather than the house account name. Additionally, without an Internet connection to Back Office, you cannot close a check to a house account.

  • Ensure the guest check to close is active on the order entry screen.

  • Tap Pay to view payment options.

    Tender screen with payment options

  • Tap House Account. The Customers screen appears.

    Customers screen

  • Type the customer name linked to the house account. A list of customer results appears.

  • Tap the customer name.

    Amount due screen

  • Confirm the amount to charge to the house account. The name of the house account appears on the house account tender line.

  • Tap Done. The Tip Select screen appears.

    Tip selct screen

    Note: If you wish to change the house account selected, first remove the house account payment from the ticket. Then, tap the customer name on the top left of the screen. The customer screen appears. Tap remove customer from ticket.

  • Select the desired amount of tip.

    Signature screen

  • Have the customer sign the signature screen using their finger or with a stylus, if prompted.

    -OR-

    Have the customer sign a printed receipt, if prompted.

  • Tap Accept.

    Ticket entry screen

  • Tap Close.

Looking for resources or help with Silver? Click here.

  • In this Article

  • Closing a check to cash

  • Closing a check to a credit card

  • Closing a check to a gift card

  • Closing a check to a house account

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