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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Editing a customer profile

Entering Training Mode

Applying loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges to guest check

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Sending Order Ready SMS message

Aloha Cloud POS now supports using Short Message Service (SMS) for sending a text message to customers when their order is ready at the store. This removes the need to yell or shout order numbers and names of guests who are outside and not available at the store. You can enter the mobile number of the customer and the number is present on the ticket. If using KDS, once the entire ticket is bumped, a text message is automatically sent to the customer, informing them the order is ready for pickup. If no KDS is attached to the POS, then you can manually send the text message with the Recall/Reprint > Text Guest option from the POS.

To add a phone number to which to send the Order Ready SMS message:

  • Ensure the guest check for which to send an order ready SMS message is active on the order entry screen.

    SendingOrderReadySMS_3.png

  • Tap the back arrow to save the order. The Customer Selection screen appears.

    Customer Selection screen

  • Select the desired customer or click + New Customer to add a new customer.

  • Tap Save to save the order. The Phone Number screen appears along with the assigned customer phone number.

    Phone Number screenn

    If required, you can add an alternate customer phone number for loyalty. Also, if Customer Facing Display (CFD) is connected, the customer has the option to enter their own phone number.

    Add alternate cuustomer phone number

  • Select the options below, if required:

    Clear Notify the customer when order is ready if the customer does not wish to receive the order ready notifications.

    Clear By checking this box, I am opting to also look up loyalty rewards or opting into loyalty program, if the customer does not wish to opt for the loyalty program.

  • Click Done to save the changes. If using KDS, once the entire ticket is bumped, a text message is sent to the customer, informing them the order is ready for pickup.

  • To manually send the text message, continue to the next procedure.

To manually send the Order Ready SMS message when the order is ready:

  • Tap the menu icon to display the slide out menu.

    Menu icon

  • Tap Recall/Reprint. The Recall/Reprint screen appears with the completed and open tickets.

    SendingOrderReadySMS_8.png

    Note: The ticket with a completed payment is available under the COMPLETED TICKETS group-bar. If the payment is not completed, the ticket is available under the OPEN ORDERS group-bar.

  • Locate and tap the desired order.

    Locate order

  • Tap Text Guest. A confirmation appears at the top of the POS screen to inform you the SMS text message is sent. The following image depicts a sample Order Ready SMS text message.

    SendingOrderReadySMS_10.png

Test syntax for using sms text messages

Looking for resources or help with Silver? Click here.

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