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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Editing a customer profile

Entering Training Mode

Applying loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges to guest check

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Applying charges to guest check

You can automatically or manually apply a charge to a guest check. Automatically applied charges appear as soon as you select an order mode with an assigned charge. To apply the charges manually, you must select the charge from the Charges screen, then it appears as a line item on the guest check.

To manually apply a charge to a guest check:

  • Ensure the guest check to which to apply a charge is active on the order entry screen.

    Tap Options

  • Tap Options located in the lower left corner of the order ticket window and then tap Charges to view a list of available charges.

    Tap Options

  • Select the charge to add to the guest check.

    If the charge is based on a fixed amount, the system adds the fixed amount as a line item to the guest check.

    If the charge is based on a percentage, the system calculates the percentage based on the sub-total and adds the calculated percentage as a line item to the guest check.

    If the charge prompts for the price at the POS, the Charge Price screen appears. Type the amount of the charge and tap Done.

    Type Charge Amount

    Once you apply the charge, it appears as subtext to the respective item in the guest check.

    Charge appears on the screen

    Note: To remove the charges associated with an item you must delete the respective item.

  • Tap Pay and complete the payment process, as normal.

Looking for resources or help with Silver? Click here.

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