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Docs

Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS w/o modifier panel

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Splitting a guest check

Working with phone and drive-thru orders

Working with revenue centers

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Entering training mode

Applying loyalty rewards

Working with gift cards

Activating and reversing gift cards

Exchanging a gift card

Verifying a gift card balance

Viewing Item Images

Reloading a gift card

Closing a guest check to a gift card

Searching for open customer order

Applying charges to guest check

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting a tip

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Reopening a closed check

Using item availability

Offline Credit Transactions

Using the POS with modifier panel

Getting started

Connections

Shifts and management

Working with guest checks

Working with items

Working with gift cards

Activating and reversing gift cards

Exchanging a gift card

Verifying a gift card balance

Viewing Item Images

Reloading a gift card

Closing a guest check to a gift card

Applying a payment

Working with loyalty

Working with online orders

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Exchanging a gift card

Using 'Exchange Gift Card' you can transfer old gift card balance to a new gift card.

Note: You are allowed to transfer the amount only to the inactive gift card.

To transfer gift card amount:

  • Navigate to the order entry screen.

    Slide over menu screen

  • Tap the menu icon and select Exchange Gift Card from the slide out menu. The Exchange Gift Card screen appears.

    Exchange gift card screen

  • Type old and new gift card details to exchange.

  • Tap Swipe Card next to the old gift card.

    -OR-

    Tap Manual Card next to the old gift card to enter the card details. The Enter Card screen appears.

    Enter card screen

  • Type the old gift card details and tap Done.

  • Repeat step 4 for new (inactive) gift card. The Exchange Gift Card screen appears.

    Exchange gift card screen

  • Tap Next. The Gift Card Balance screen appears with the new balance details.

    Gift card balance screen

  • Tap Done.

Looking for resources or help with Silver? Click here.

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