Problem management is the process of identifying and managing the causes of incidents on an IT service. The primary goal of Problem Management is to prevent incidents from occurring, and if incidents do occur, prevent them from occurring again. If the customers in your account are entitled to Problem Management, they can review their Problem list.

The same Report and Filter management functions applicable for Ticketing are applicable for Problem Report. You can view pertinent Problem information, by selecting a problem from Problem list and opening it. In the new Problem Details window, you can see: Status, Problem Detailed Description, Problem Coordinator and Coordinator Group, Jira Reference.