<h1>Contact Us</h1>
Questions? Contact us at one of our country-specific support lines.
<ul>
<li>
United States: 1-877-270-3475
</li>
<li>
United Kingdom: 0808-178-5520
</li>
</ul>
You can also send an email to <a href="mailto:customercare@ncrsilver.com">customercare@ncrsilver.com</a>.
-OR-
Log in to your NCR Silver Essentials Back Office and chat with a representative.

Contact us

All releases

Version 5.x

Version 6.x

Release notes

About

Resetting the password

Logging in to Back Office

Accessing My Account menu

Configuring online ordering

Managing my stores

Managing my devices

Managing my messages

Adding Help URLs

Managing my integrations

Managing my bills

Viewing Purchase Terms & Conditions

My account

Buying hardware

Registering hardware

Understanding multi-store environment

Comparing company view and store view

Comparing company view and store view when multi-store

My profile

Defining company information

Defining store information

Working with taxes

Setting up payments

Creating custom tenders

Settings

Using email marketing

Implementing a loyalty program

Working with customers

Integrating with social media

Customers

Working with employees

Making time clock adjustments

Defining user roles

Employees

Working with inventory

Working with categories

Working with items

Creating extended items

Working with modifiers

Working with departments

Working with discounts

Working with promotions

Managing your inventory

Inventory

Viewing the Activity Summary

Viewing the Sales Dashboard

Viewing the Customer Dashboard

My Store

Implementing

Shifts

Store Summary

Device Activity

Employee Activity

Location Activity

Discounts and Promotions

Price Overrides

Taxes

Time Clock

Tips

Offline Credit

Operations reports

Department Sales

Item Sales

Non-Sales Revenue

Modifier Sales

Sales Summary

Sales reports

Bulk Email

Customer Notes

Customer Sales

Customer reports

Items

Modifiers

Devices

List reports

POS Transactions

Credit Settlement

Gift Settlement

Reporting (results)

Logging in to the POS

Understanding features and user roles

Configuring POS device settings

Working with the host connection

Working in offline mode

Connections

Understanding business dates

Starting and ending a shift

Performing pay ins and pay outs

Performing a no sale

Viewing time clock activity

Shifts and management

Understanding the online order flow

Working with online orders

Working with tables and tags

Working with guest tickets

Assigning customer to a guest ticket

Splitting a payment

Clearing a guest ticket

Closing a guest ticket

Printing a guest ticket

Editing a customer profile

Working with gift cards

Working with loyalty rewards

Working with tips

Performing a refund

Returning an item

Working with future orders

Orders and checks

Working with credit transactions in offline mode

Working with pending offline credit transactions

Offline Credit Transactions

Using help URLs

Counting and receiving inventory

Viewing POS reports

Entering training mode

Using the POS

Registering a device for the POS

NetGear wireless extender setup

Setting up a PX10

Setting up a receipt printer

Setting up a cash drawer

Setting up a credit card reader

Setting up a bar code scanner

Setting up a scale

Hardware

Printers

Cash drawers

Bar code scanners

Credit card readers

Time clock duplicates

User account lock out

Wi-Fi connections

Troubleshooting