Background and Description

Businesses have become more dependent on data and analytics to help drive growth and eliminate cost in an increasingly competitive marketplace. Self-service data and analytics help businesses quickly analyze performance, identify bottlenecks, and assess actionable insights. Operations 360 offers a customer a single pane of glass access. It provides visibility and profiled access to service management and operational data analytics to drive outcomes related to operational efficiency and business performance.

Scope of Service

• Dashboards with near real-time visibility into availability, incident status, field service requests

• Historical trending and drill down into site specific and device level metrics

• Supports customer requests and updates into the service desk

• Mobile responsive design allows easy access on a mobile device Event management (visibility of connected devices)